FAQ - Bassu Home Care Services

No, we do not require a deposit. However, we do request advance payment to cover staff salaries before the service begins.

Ongoing services are billed monthly. Payment is due 3 days prior to the billing cycle. You can pay via: Direct bank transfer Credit card Online payment platforms Please ensure timely payment to avoid any disruptions to your service.

Yes, we offer discounted rates for clients who sign up for long-term care. Contact us for more details on our packages.

Yes, we offer a convenient online payment option through our secure payment portal for your convenience.

Refund policies depend on the service agreement and cancellation terms. Generally, cancellations within 24 hours of service initiation may receive a refund.

Some insurance plans may cover home care services. We recommend checking with your provider for details.

Yes, we offer flexible payment plans to make it easier for you to access our services.

You can contact us for a free consultation, and we will provide an estimate based on your specific care needs.

No, we provide clear and transparent pricing. All costs will be discussed upfront, and there are no hidden fees.

If a payment is missed, our team will reach out to discuss payment options. Ongoing service may be paused until payment is received.

You can pay for one-time services without committing to a contract. However, we offer discounts for those who sign long-term contracts.

For international clients, we accept payments via wire transfer or PayPal.

Yes, we offer the option for automatic monthly payments for your convenience.

Invoices will be sent to you via email after payment is processed. You can also request a printed copy if needed.

At Bassu Home Care, we pride ourselves on hiring only trained, compassionate, and experienced caregivers. We conduct thorough background checks and training to ensure reliability and trust. Our goal is to create a safe and comfortable environment for both clients and their families.

We monitor each client’s condition regularly and adapt care plans as needed. Whether it's managing a new health condition or adjusting the level of care, Bassu Home Care provides flexible, responsive services that evolve with the changing needs of our clients.

Costs vary depending on the level of care required, but Bassu Home Care offers affordable and transparent pricing. We work closely with families to design a care plan that fits their budget without compromising on the quality of care.

If your loved one requires ongoing support but wishes to remain in the comfort of their own home, home care is often the best option. At Bassu Home Care, we provide free consultations to help families determine the most appropriate care solution based on their needs and preferences.

Bassu Home Care offers a range of services for seniors, including assistance with daily living activities, medical support, personal care, and specialized programs for conditions like Alzheimer’s and dementia. Our services are personalized to meet the specific needs of each senior.

Yes! We offer short-term transitional care for individuals recovering from surgery or illness. Our services are designed to help with mobility assistance, medication management, and general care while your loved one recovers at home.

Bassu Home Care ensures all caregivers undergo professional training, certifications, and regular performance evaluations. Our team includes registered nurses and experienced caregivers to provide high-quality, safe care.

Our caregivers are trained to respond to emergencies effectively, and we have established procedures to ensure quick medical attention if needed. We also maintain open communication with family members to keep them informed in case of any emergency.

We offer specialized care plans for conditions like dementia, Alzheimer’s, and Parkinson’s. Our caregivers are trained to handle the unique challenges these conditions present, focusing on comfort, safety, and quality of life for our clients.

Hiring a caregiver through Bassu Home Care involves a personalized consultation, assessment of care needs, and matching your loved one with the most suitable caregiver. We ensure that the caregiver is the right fit both in terms of skills and personality.

Bassu Home Care offers both scheduled and 24/7 home care services, depending on your needs. We can arrange round-the-clock care or provide services at specific times, ensuring flexibility and support when needed most.

At Bassu Home Care, we regularly check in with families to ensure satisfaction and adjust care plans as needed. We prioritize transparency and communication, so you always know how your loved one is doing and can provide feedback.

Bassu Home Care offers compassionate end-of-life care that focuses on comfort, dignity, and support for families. We provide emotional and physical care, ensuring the client’s final days are as peaceful as possible.

We offer personalized, 24/7 home care services with trained caregivers focused on trust, comfort, and consistency. 👉 We tailor care plans and staff support based on individual needs and locations across Goa.

Our caregivers work closely with clients to provide customized assistance with daily activities, ensuring that all needs are met with respect, compassion, and professionalism.

We offer a holistic approach to elderly care, providing both medical and non-medical services. Our specialized programs are designed to promote the health and well-being of seniors, helping them live comfortably at home.

Bassu Home Care provides a personalized approach, creating customized care plans for each individual. We focus on ongoing client satisfaction, continuous care, and flexible support, which sets us apart from others.

Bassu Home Care provides specialized programs tailored to Alzheimer’s, dementia, and chronic illness support. While other agencies offer generic care, we focus on crafting specific care plans for each condition, ensuring clients receive the attention they deserve.

Unlike other home care services in Goa, we offer flexible care schedules, including live-in and hourly options. This allows families to customize care based on their unique needs, unlike agencies that may only offer fixed care hours.

We place a strong emphasis on safety by regularly reviewing care plans and providing continuous supervision from our caregivers. Many competitors may not offer this level of ongoing assessment and adjustment to care plans.

We offer compassionate end-of-life care with professional support tailored to individual needs. Our team works closely with families, providing emotional and medical assistance to ensure comfort and dignity, which many other providers may not prioritize.

Bassu Home Care offers specialized dementia care that focuses on enhancing the quality of life for individuals with memory impairments. We provide personalized care plans that promote independence, which many competitors do not offer in their dementia care services.

We cover Panaji, Calangute, Candolim, Verna, Margao, Ponda, and more. Serving all major areas of Goa — both North and South.

Yes, we extend services to rural or hard-to-reach locations on request. Live-in care available even in remote locations.

Yes, we assist with post-discharge care from GMC and other hospitals. Post-hospital care for GMC and private clinics in Goa.

Yes, we support temporary and seasonal care in tourist zones. Tourist zones covered — ideal for visiting patients.

Yes, emergency services can be arranged on priority. Emergency care available — call us directly.

Yes, we offer wound care, medication, and recovery support at home. Post-operative care available for home recovery.

Yes, we offer specialized memory care services. Memory care plans for Alzheimer's and dementia patients.

We provide condition-specific care for diabetes, cancer, stroke, etc. Tailored chronic illness support — from medication to mobility.

Yes, we offer compassionate palliative and end-of-life care. Palliative care delivered at home with empathy.

Yes, we provide care for children with medical or special needs. Pediatric home care for medically fragile children.

Yes, our caregivers undergo professional training and background checks. All caregivers are trained and vetted for quality and safety.

Yes, we respect your preferences when assigning caregivers. Caregiver gender preferences are accommodated when possible

Yes, many speak Konkani, Hindi, English, and regional languages. We assign language-appropriate caregivers for comfort.

We’ll replace the caregiver based on your feedback — no hassle. Unsatisfied? We'll provide a replacement quickly.

Yes, our nurses hold valid registrations with recognized councils. All nurses are certified and registered professionals.

We conduct thorough background checks, ongoing training, and regular performance evaluations of all our caregivers. Client safety and trust are at the core of our services.

Yes, our caregivers are vetted, experienced, and monitored regularly. We also offer regular updates to families and can install optional monitoring systems for added peace of mind.

Yes, our caregivers are trained to handle sensitive information with the utmost care. They respect client confidentiality and adhere to strict ethical guidelines regarding privacy.

Yes, we assist tourists and NRI families visiting Goa who require temporary care support.

Yes, we provide hospital beds, wheelchairs, oxygen cylinders, and other essential items on a rental basis through our third-party partners. Through our network, you can access these items according to your needs.

Yes, full-time stay-in caregivers are available for long-term care requirements.

Yes, we provide condition-specific rehabilitation support for recovery at home.

Trust is built through our transparent processes, trained staff, and client-first philosophy backed by years of service in Goa.

Our focus on personalized care, flexible services, and trained local caregivers ensures reliable, quality care.

We collaborate with hospitals and doctors for continuity of care, but remain an independent service.

We follow strict background checks, skill tests, and provide ongoing supervision.

Yes, we offer continuous training in caregiving, safety, hygiene, and emergency response.

Yes, we are a registered and compliant in-home care provider operating since 2017.

You can call our 24/7 support team for any complaints, feedback, or emergencies.

We respond to all queries within 15 minute, and aim to resolve any issue within 4 hours.

Yes, daily care logs and health updates are shared with family or guardians regularly.

Yes, a caregiver introduction and trial shift can be arranged upon request.

Our support staff are fluent in English, Konkani, Hindi, and Marathi.

You can call, WhatsApp, or fill out our online form. We’ll schedule an assessment and finalize the care plan.

We assess the client’s medical and personal needs, explain service options, and start care as early as the same day.

Absolutely. You can update or change services anytime to suit evolving needs.

No cancellation fee for flexible bookings. Advance notice is appreciated for staffing adjustments.

We review care plans weekly or as the client’s health condition changes.

We serve Panaji, Margao, Candolim, Calangute, Ponda, Mapusa, Verna, Vasco da Gama, Mopa, and nearby areas.

While availability may vary, we strive to reach clients in both urban and semi-rural parts of Goa.

We try to accommodate urgent requests and often provide caregivers within a few hours.

Yes, we offer on-site nursing and caregiving services in hotels, resorts, and serviced apartments.

Transportation support is available for medical appointments, or upon request.

Yes, licensed physiotherapists are available for home visits in areas like Panjim, margao, Vasco da Gama, Verna, Ponda, and Calangute.

It includes wound dressing, medication management, physiotherapy, and vital monitoring.

Yes, we provide newborn and pediatric care including feeding assistance, hygiene, and health monitoring.

Yes, we offer overnight care services for patients needing assistance through the night.

We provide compassionate palliative care focused on pain management and emotional support.

Home care services can include personal care, household chores, medication management, and sometimes specialized services like physical therapy.

Pricing depends on the care type and duration. We provide flexible hourly, shift-based, and full-time packages.

Yes, we have monthly care packages that can be customized for chronic conditions or elderly care.

We offer both hourly and daily care, but recommend at least 2-hour blocks for effective care delivery.

Yes, we accept bank transfers, UPI, and card payments for your convenience.

While we don't directly process claims, we provide documentation to support reimbursement through your provider.

Yes, our team includes certified nurses, attendants, and healthcare professionals trained in elderly and palliative care.

We conduct ID verification, police checks, and skill assessments before onboarding any caregiver.

Yes, we try our best to match your comfort level and preferences, including gender and language requirements.

You can request a replacement at any time. Client satisfaction is our top priority.

Yes. Most of our caregivers are fluent in Konkani, Hindi, English, and Marathi.

We offer companionship, mobility assistance, medication reminders, and daily care for elderly clients who live independently.

Our caregivers receive special training in memory care and behavioral support for clients with cognitive conditions.

Yes, we provide 24/7 or shift-based care for bedridden individuals across all regions of Goa including Panaji, Candolim, and Margao.

We conduct regular supervisory checks and maintain client feedback logs to ensure consistent care.

Yes. We assist with transport, scheduling, and follow-up care during medical appointments.

We offer in-home nursing, elderly care, post-surgical care, disability care, and medical staffing solutions tailored for each client’s needs.

Our care coordinator will assess your condition and needs to recommend a personalized care plan after a home visit or virtual consultation.

Yes. All our nurses are trained and background-verified to deliver safe, hygienic, and professional care in your home.

Simply contact us online or by phone. We’ll schedule an assessment and assign a caregiver based on your requirements.

Yes, we offer hospital-to-home transition care to ensure smooth recovery and prevent complications post-discharge.