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Privacy Policy for Bassu Home Care Services & IDB Hospitality and Nursing Services

1. Introduction

At Bassu Home Care Services and IDB Hospitality & Nursing Services, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us—either via our website, phone, email, or during the course of our in-home care services across Goa.

2. Information We Collect

We may collect the following types of personal data:

  • Full Name, Age, Gender

  • Contact Details (Email, Phone Number, Address)

  • Emergency Contact Information

  • Health-related Information (only as needed for service provision)

  • Service Preferences and Feedback

  • Payment and Billing Details (for invoicing only)

We collect this data directly from you when you contact us, fill out a form, use our services, or communicate with our care coordinators.

What to include in the Privacy Policy

A well-structured privacy policy helps build trust with our clients and ensures legal compliance with data protection laws. At Bassu Home Care Services and IDB Hospitality & Nursing Services, our privacy policy includes the following key elements:

  • Types of Information Collected: We collect personal data such as names, contact details, health-related information, service preferences, and emergency contacts to provide accurate and safe in-home care services.

  • Method of Data Collection: Information is collected directly from clients or their representatives via phone, website forms, emails, or in-person consultations.

  • Purpose of Data Use: We use the collected data to deliver personalized care, ensure patient safety, assign professional caregivers, and fulfill legal or operational requirements.

  • Data Sharing Practices: Information is shared only with essential personnel (e.g., nurses, support staff, emergency responders) and never sold or disclosed to third parties for commercial purposes.

  • Data Security Measures: We follow strict protocols, including encryption, secure login, and limited access, to protect client data from unauthorized access or breaches.

  • Client Rights: Clients have the right to access, correct, or delete their personal information, and to withdraw consent at any time.

  • Minor Data Handling: For pediatric services, we obtain and verify parental or guardian consent before collecting or processing any data.

  • Cookie & Analytics Use: Our website uses cookies and tracking tools to improve user experience, without collecting identifiable personal data unless explicitly provided.

  • Data Retention : Information is retained only as long as necessary to fulfill the service or meet legal obligations, after which it is securely deleted.

  • Policy Updates: We review and update our privacy policy periodically. Continued use of our services implies agreement with the most current version.

  • Contact for Concerns: Clients can email us at bhcgoa@gmail.com or call 7499867320 for questions related to privacy or to request action on their data.

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